Effective from: 14 July 2025
At Home Gym Exercise Equipment, we are committed to delivering your order promptly and securely.
Dispatch & Processing
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Orders are processed within 1–2 business days (excluding weekends and public holidays)
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Orders received after 2PM are treated as next-day orders for processing
Delivery Services & Timelines
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Standard UK Shipping: 3–5 business days
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Express UK Shipping: 1–2 business days
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EU Delivery: 5–10 business days
Delivery times do not include order processing time. Delays may occur during high-demand periods or due to courier issues beyond our control.
Shipping Charges
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Calculated based on item weight, size, and destination
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Free UK delivery for orders over £100
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Any customs duties for international deliveries are the customer’s responsibility
Tracking
You will receive a tracking link via email once your order ships. Use this to monitor your delivery status.
Delivery Problems
If your parcel is delayed, missing, or arrives damaged, please contact us within 48 hours so we can investigate and resolve the issue with the courier.
Contact Information
If you require assistance, have a question, or need support, please contact us using the details below:
Email: support@homegymexerciseequipment.co.uk
Phone: 0333 015 9590